FAQ

Frequently Asked Questions

General FAQ’s

Where does the money come from?

The fund is made possible through the generous donations of our funders. Learn more about them here!

Our organization would like a piece of this coverage, how can we get involved?

We’re excited to hear you’re interested in joining the RSGF network! As we are still in our pilot phase, we are focusing on our work with our current partners. However, please feel free to express your interest by contacting us here, and subscribe to our newsletter for updates!

What is the RentSmart Certificate?

The Certificate is a 12 hour course teaching tenants provincial tenancy law, as well as best practices such as individual rights and responsibilities in renting, communication skills and more! The Certificate was developed by Ready to Rent based on common tenancy questions, and has been proven to be successful in ensuring tenants are prepared to be good renters. To learn more about the Certificate, click here. Completion of the Certificate is a prerequisite to gaining coverage under the RSGF.

How many tenancies are covered?

Our pilot is covering 45 tenants in the Greater Victoria and Vancouver area. We hope to be able to offer support to even more individuals as the program expands.

Why is the project only in Victoria and Vancouver? When are you expanding?

This is our first time running the fund – and also the first time a program of this type is running in Canada – so we wanted to start close to home where we’re able to play an active role in supporting tenancies. When the pilot program concludes and we have more data on the experience, we’re very eager to expand the project to our many community partners across Canada. If you’re interested in keeping up with the project and where it goes next, sign up for our newsletter here, or contact us directly here. We will also post updates on social media as well as this website about the project.

Why do you need a tenancy agreement and condition inspection report for coverage?

Tenancy agreements and condition inspection reports are necessary by law for any rentals in BC. To file for damages under the fund, it is also necessary to provide proof via images and a condition inspection report. The lease must also be legal in order to qualify.

What if the damages are over $5,000?

The RSGF covers damages up to $5,000 only. Based on our research, damages are rarely, if ever, above that amount. The tenant will be held responsible for any damages beyond the security deposit and RSGF coverage.

Landlords

How do I know that the tenant in question is actually being supported by the fund?

Tenants deemed eligible for the fund will be working with either Ready to Rent or a community partner. Currently, we’re only running small pilots in Victoria and Vancouver, so tenants would either be working with Pacifica, Y Young Moms, Aunt Leah’s Place, Pandora St Apartments or Ready to Rent.

Why should I be part of RSGF?

Tenants under RSGF are supported in a number of ways to ensure they are good tenants. First, they have a RentSmart Certificate, a 12 hour course that teaches them their rights and responsibilities as a tenant. Second, tenants who apply work with community partners for further help on budget.

Do I have to evict a tenant to make a claim?

No, it is not necessary for a tenant to be evicted in order to use the claim. Once the security deposit is exhausted, landlords can claim up to $5,000 in damages or arrears.

I have a unit for rent, can I apply for coverage?

We’re so excited to hear that you’re interested in joining the RSGF network. Currently, we’re working directly with tenants to find housing. However, if you’d like to express your interest as a landlord, please fill out this form here and we will keep you updated on any changes.

How long does coverage last?

18 months. The tenant will receive an email to let them know when the coverage has elapsed.

How do I apply for a claim?

You can find the "Make a Claim" process here.

The tenant hasn’t paid rent, when can I file a claim?

Landlords must file the claim within 30 days from when the tenant vacates the unit.

I’m having problems with the tenant, who can I talk to?

If you're a landlord who's application has been approved and you're experiencing problems with your tenant, contact us here or by phone: (250) 388-7171

I submitted my application, how do I know I’m covered?

We will send you a notification if you've been approved for coverage.

I submitted a claim, how long does it take?

It depends. Every claim is different. Please contact us to inquire.

Can my existing tenancy be covered?

At this early stage of the RSGF pilot we may not offer this to existing month to month tenancies, however, all applications will be considered.

Tenants

How do I join the RSGF?

Currently, we are running small test pilots of the fund in Vancouver and Victoria.

Who is eligible?

As this is a community-based program, eligibility is determined by our partners. Some specific demographics our partners serve are single mothers, youth aging out of care, those leaving corrections, and more. Learn more about our partners here!

The landlord wants to take my security deposit, I thought I was covered?

As specified in the application process, the RSGF covers up to $5,000 for damages after the security deposit is used.

I have a pet, am I still covered?

Yes, we love our animal friends! As long as pets are legal under the rental agreement, you are eligible for coverage.

How long does coverage last?

18 months.

If I’m already in a tenancy, can I get covered now?

At this early stage of the RSGF pilot we may not offer this to existing month to month tenancies, however, all applications will be considered.

What do I need to do to get coverage?

Your first step is to apply for the RSGF. If you are approved, you'll be required to take the RentSmart Certificate course. For more information or questions, go to our Contact page.

I submitted my application, how do I know I’m covered?

You'll receive an email notifying you of your approval and the "next steps" to the process.

Get in touch – Ask us a question.

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Office Location

211-611 Discovery Street,
Victoria, BC  V8T 5G4

Phone

(250) 388-7171

Email

info@rentsmartguarantee.org

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