Guaranteed protection + support for your prospective tenants

What RSGF can do for landlords

The RentSmart Guarantee Fund (RSGF) serves as a tool for prospective tenants who face barriers to housing, such as youth leaving care, those leaving corrections, and more.

RentSmart and our partners are offering $5,000 in coverage to address potential problems such as arrears, damage, and more after the security deposit has been used. Tenants will be chosen by partner organizations to ensure they are in need of the fund, and must receive training in finance management. In addition, only tenants who have taken the RentSmart Certificate course – 12 hours of training in tenancy law as well as tenant rights and responsibilities – are eligible for this fund. This fund is a great way for landlords to protect their investment all the while supporting vulnerable members in our society.

Landlords can submit claims through our website or directly with community partners. Forms can be found here, or in the info packet you receive from one of our partners.

If a claim does need to be filed it is important to know what that process looks like.

A landlord must be prepared to submit the following documents during the claim process:

  • RentSmart Guarantee Claim Form
  • Any appropriate documentation to support the claim, including, but not limited to:
    • Move-Out Condition Report
    • Receipts or invoices for any repairs (required if requesting reimbursement for damages)
    • Written accounting statement reflecting tenant-owed expenses
    • Documentation of non-payment of rent (72 hour notices, tenant ledger, etc.)
    • Receipts for any eviction related court costs

We provide educational training for tenants

We screen tenants for you

We understand the Landlord's perspective

Up to $5000, 18-month coverage

Frequently Asked Questions for landlords

How do I know that the tenant in question is actually being supported by the fund?

Tenants deemed eligible for the fund will be working with either Ready to Rent or a community partner. Currently, we’re only running small pilots in Victoria and Vancouver, so tenants would either be working with Pacifica, Y Young Moms, Aunt Leah’s Place, Pandora St Apartments or Ready to Rent.

Why should I be part of RSGF?

Tenants under RSGF are supported in a number of ways to ensure they are good tenants. First, they have a RentSmart Certificate, a 12 hour course that teaches them their rights and responsibilities as a tenant. Second, tenants who apply work with community partners for further help on budget.

Do I have to evict a tenant to make a claim?

No, it is not necessary for a tenant to be evicted in order to use the claim. Once the security deposit is exhausted, landlords can claim up to $5,000 in damages or arrears.

I have a unit for rent, can I apply for coverage?

We’re so excited to hear that you’re interested in joining the RSGF network. Currently, we’re working directly with tenants to find housing. However, if you’d like to express your interest as a landlord, please fill out this form here and we will keep you updated on any changes.

How long does coverage last?

18 months. The tenant will receive an email to let them know when the coverage has elapsed.

How do I apply for a claim?

You can find the "Make a Claim" process here.

The tenant hasn’t paid rent, when can I file a claim?

Landlords must file the claim within 30 days from when the tenant vacates the unit.

I’m having problems with the tenant, who can I talk to?

If you're a landlord who's application has been approved and you're experiencing problems with your tenant, contact us here or by phone: (250) 388-7171

I submitted my application, how do I know I’m covered?

We will send you a notification if you've been approved for coverage.

I submitted a claim, how long does it take?

It depends. Every claim is different. Please contact us to inquire.

Can my existing tenancy be covered?

At this early stage of the RSGF pilot we may not offer this to existing month to month tenancies, however, all applications will be considered.

Get in touch – Ask us a question.

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Office Location

211-611 Discovery Street,
Victoria, BC  V8T 5G4


(250) 388-7171


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