landlords

Guaranteed protection for you. Support for your tenant.

What Landlords Need to Know

We have paired the RentSmart Certificate Course in tenant education with our pilot RentSmart Guarantee fund. This funding is an incentive for landlords to rent to RentSmart graduates who hold a current certificate. The RentSmart Guarantee Fund will reimburse a landlord for eligible claims of up to $2,000 for unpaid rent, $5,000 of damages caused by tenants or their guests, or a combination of both up to a total claim amount of $5,000.

This coverage will give you peace of mind when renting to a RentSmart graduate, knowing that they have undergone tenant education to learn how to find and respectfully maintain rental units and have the financial backing of the guarantee.

How to Access

The funding covers only eligible pre-approved clients of one of our partners.

In order to access funding from the RentSmart Guarantee Fund, a landlord and tenant must register for the guarantee within 30 days of the start of the tenancy. Steps to register are detailed below.

Eligible tenants must be pre approved clients of one of our partners and need to demonstrate suitability for coverage. In addition, only tenants who have taken the RentSmart Certificate course – 12 hours of lifeskills training on how to be a good tenant, including rights & responsibilities, common maintenance, communication, and budgeting – are eligible for this fund. 

We provide educational training for tenants

We screen tenants for you

We understand the Landlord's perspective

Up to $5000, 18-month coverage

Applying for the RentSmart Guarantee

In order to access the RentSmart Guarantee fund, a landlord and an eligible tenant must apply and provide supporting documentation within 30 days of signing a tenancy agreement.

If the tenancy is not registered within 30 days, coverage may not be provided. Applications for the RentSmart Guarantee Fund will be considered on a first come first served basis and while funding remains available. We expect to guarantee 45 tenancies in the current 2020 pilot project for the RentSmart Guarantee Fund.

Application Process

Only three steps to apply for the RentSmart Guarantee Fund Program.

Step 1

To ensure a tenant has eligibility under the program, call Toll-free: 833-333-7171 or email info@rentsmartguarantee.org before signing a tenancy agreement with a tenant. Validation can be confirmed using the RentSmart Certificate Unique ID# found on the RentSmart Certificate of Graduation.

Step 2

Tenants and landlords jointly complete the Application Form and submit all required documentation (Application Packet) to the RentSmart Guarantee Administrator by email to: info@rentsmartguarantee.org or by mail or in-person to 211-611 Discovery St, Victoria BC, V8T 5GR.

Digital scans are accepted but must be signed. If you or the tenant have questions, please let us know at any time.

The Application must include:

  • Signed Application form (form 1) and acceptance of the Terms and Conditions
  • Signed Copy of the Residential Tenancy Agreement (#RTB-1)
  • Copy of the Move-In Condition Report/Inspection (#RTB-27) signed by both landlord and tenant
  • Proof of payment of the security deposit and first month’s rent

All documents must be received within 30 days of the tenant’s occupancy.

Step 3

Once the completed application is received, it will be reviewed within 2 business days. The landlord and tenant will receive an email notifying them of acceptance or declined coverage. Both Landlords and Tenants will receive a signed copy of the approved application by mail. 

Making a Claim

Landlords can submit claims through our website or directly with community partners. Forms can be found here, or in the info packet you receive from one of our partners. Guidelines for coverage, claims and reimbursement can be found here

A landlord must be prepared to submit supporting documents as part of the claim process:

  • RentSmart Guarantee Claim Form
  • Any appropriate documentation to support the claim, including, but not limited to:
  • Move-Out Condition Report
  • Receipts or invoices for any repairs (required if requesting reimbursement for damages)
  • Written accounting statement reflecting tenant-owed expenses
  • Documentation of non-payment of rent (72 hour notices, tenant ledger, etc.)

Claims must be made no later than 30 days after the end of a tenancy. Claims to prevent eviction (where a tenancy is ongoing) may also be submitted. RentSmart Guarantee Fund administrators will verify damages in cooperation with the landlord and will process the request for Guarantee funds based on program guidelines and policies. RentSmart Guarantee Fund administrators will assess all landlord claims within five (5) business days and communicate a decision. 

We’re Here to Help

Project staff are available to answer questions about any part of the application, coverage, or claims process and guidelines. We are committed to helping tenants and landlords use the fund in the manner intended so wherever possible we help resolve any issues with applications or claims. 

Frequently Asked Questions for landlords

How do I know that the tenant in question is supported by the fund?

We encourage you to verify eligibility. The easiest way to do this is to email us with the tenant’s RentSmart unique ID# and we’ll respond with confirmation.

Why should I rent to a tenant covered by the RSGF?

We have paired the RentSmart Certificate Course in tenant education with our pilot RentSmart Guarantee fund. This coverage will give you peace of mind when renting to a RentSmart graduate, knowing that they have undergone tenant education to learn how to find and respectfully maintain rental units and have the financial backing of the guarantee. The RentSmart Guarantee Fund will reimburse a landlord for eligible claims of up to $2,000 for unpaid rent, $5,000 of damages caused by tenants or their guests, or a combination of both up to a total claim amount of $5,000.

Do I have to evict a tenant to make a claim?

No, it is not necessary for a tenant to be evicted in order to make a claim. Claims to prevent eviction (where a tenancy is ongoing) may be submitted and will be considered. RentSmart Guarantee Fund administrators will verify damages in cooperation with the landlord and will process the request for Guarantee funds based on program guidelines and policies.

Can my existing tenancy be covered?

No. The purpose of this project is to incentivize landlords to provide access to housing for new renters that would otherwise have a difficult time with their applications due to lack of rental history and references. Therefore, this Fund covers only new tenancies with eligible participants of the project.

I have a unit for rent, can I apply for coverage?

We’re so excited to hear that you’re interested in joining the RSGF network. Please provide details about the unit by email or fill out our contact form and we’ll share this with our project partners and participants seeking housing.

How do I apply for a claim?

You can find the process here.

The tenant hasn’t paid rent, when can I file a claim?

As soon as you start having issues with the tenancy, please contact us. Many issues, like delayed rent payment, can be addressed early to prevent stress, frustrations and evictions. RSGF administrators will work together with landlords, support workers and tenants to problem solve and figure out solutions. We are committed to helping tenants and landlords use the fund in the manner intended so wherever possible we help resolve any issues with applications or claims. If the problem is not resolved, landlords may submit claims through our website.

I’m having problems with the tenant, who can I talk to?

As soon as you start having issues with the tenancy, please contact us. Many issues like delayed rent payment, can be addressed early to prevent stress, frustrations and evictions. RSGF administrators will work together with landlords and tenants to problem solve and figure out solutions.

How serious does the damage have to be in order to get coverage?

The coverage applies only to destructive physical damage to the property, which requires repairs that are clearly beyond normal wear & tear, requires extreme cleaning, and/or cartage (in case of hoarding). View examples of what damages are covered and what expenses aren’t covered.

I submitted my application, how do I know I’m covered?

Once the completed application is received, it will be reviewed within 2 business days. The landlord and tenant will receive an email notifying them of acceptance or declined coverage. Both landlords and tenants will receive a signed copy of the approved application by mail.

I submitted a claim, how long does it take?

We’re committed to processing claims as quickly as possible and we know this is critical for landlords. Claims are reviewed and a decision is then communicated within 5 business days. In some circumstances we may require additional information so we encourage you to contact us with any questions before filing. For eligible expenses, a payment amount will be offered conditional on signing a full and final release. Payment will be issues within 2 business days.

How long does coverage last?

Coverage lasts for 12 months starting from the first day of an approved tenancy. Both landlord and tenant will receive a one month reminder notifying them that coverage is ending.

Is pet damage covered?

As long as the damage caused by a pet is eligible and considered significant, it’s covered. Landlords may require a pet deposit, and if so they should pursue it first for minor expenses. See question above for what type of damages are considered eligible.

If a claim is made, can the tenancy continue?

Yes, the project is committed to supporting successful tenancies. If a claim can be used to prevent an eviction, the Fund will honor such claims for eligible expenses. Landlords are encouraged to file such claims as early as possible, and a quick turnaround for approval may be expected.

If a claim is made to prevent eviction, does the landlord need to pursue the security deposit first?

Generally, the conditions for eligible claims (such as that the damage, needs to be significant and not fall within the “normal wear and tear” category) still apply. The landlord would not be expected to pursue the security deposit (as the tenancy is expected to continue). It is still expected that the landlord asks the tenant to pay first, and if the tenant cannot, then to file the claim.

Get in touch – Ask us a question.

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Office Location

211-611 Discovery Street,
Victoria, BC  V8T 5G4

Phone

(250) 388-7171

Email

info@rentsmartguarantee.org

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