landlords

Guaranteed protection for you. Support for your tenant.

What Landlords Need to Know

We have paired the RentSmart Certificate Course in tenant education with our pilot RentSmart Guarantee fund. This funding is an incentive for landlords to rent to RentSmart graduates who hold a current certificate. The RentSmart Guarantee Fund will reimburse a landlord for eligible claims of up to $2,000 for unpaid rent, $5,000 of damages caused by tenants or their guests, or a combination of both up to a total claim amount of $5,000.

This coverage will give you peace of mind when renting to a RentSmart graduate, knowing that they have undergone tenant education to learn how to find and respectfully maintain rental units and have the financial backing of the guarantee.

How to Access

The funding covers only eligible pre-approved clients of one of our partners.

In order to access funding from the RentSmart Guarantee Fund, a landlord and tenant must register for the guarantee within 30 days of the start of the tenancy. Steps to register are detailed below.

Eligible tenants must be pre approved clients of one of our partners and need to demonstrate suitability for coverage. In addition, only tenants who have taken the RentSmart Certificate course – 12 hours of lifeskills training on how to be a good tenant, including rights & responsibilities, common maintenance, communication, and budgeting – are eligible for this fund. 

We provide educational training for tenants

We screen tenants for you

We understand the Landlord's perspective

Up to $5000, 18-month coverage

Applying for the RentSmart Guarantee

In order to access the RentSmart Guarantee fund, a landlord and an eligible tenant must apply and provide supporting documentation within 30 days of signing a tenancy agreement.

If the tenancy is not registered within 30 days, coverage may not be provided. Applications for the RentSmart Guarantee Fund will be considered on a first come first served basis and while funding remains available. We expect to guarantee 45 tenancies in the current 2020 pilot project for the RentSmart Guarantee Fund.

Application Process

Only three steps to apply for the RentSmart Guarantee Fund Program.

Step 1

To ensure a tenant has eligibility under the program, call Toll-free: 833-333-7171 or email info@rentsmartguarantee.org before signing a tenancy agreement with a tenant. Validation can be confirmed using the RentSmart Certificate Unique ID# found on the RentSmart Certificate of Graduation.

Step 2

Tenants and landlords jointly complete the Application Form and submit all required documentation (Application Packet) to the RentSmart Guarantee Administrator by email to: info@rentsmartguarantee.org or by mail or in-person to 211-611 Discovery St, Victoria BC, V8T 5GR.

Digital scans are accepted but must be signed. If you or the tenant have questions, please let us know at any time.

The Application must include:

  • Signed Application form (form 1) and acceptance of the Terms and Conditions
  • Signed Copy of the Residential Tenancy Agreement (#RTB-1)
  • Copy of the Move-In Condition Report/Inspection (#RTB-27) signed by both landlord and tenant
  • Proof of payment of the security deposit and first month’s rent

All documents must be received within 30 days of the tenant’s occupancy.

Step 3

Once the completed application is received, it will be reviewed within 2 business days. The landlord and tenant will receive an email notifying them of acceptance or declined coverage. Both Landlords and Tenants will receive a signed copy of the approved application by mail. 

Making a Claim

Landlords can submit claims through our website or directly with community partners. Forms can be found here, or in the info packet you receive from one of our partners. Guidelines for coverage, claims and reimbursement can be found here

A landlord must be prepared to submit supporting documents as part of the claim process:

  • RentSmart Guarantee Claim Form
  • Any appropriate documentation to support the claim, including, but not limited to:
  • Move-Out Condition Report
  • Receipts or invoices for any repairs (required if requesting reimbursement for damages)
  • Written accounting statement reflecting tenant-owed expenses
  • Documentation of non-payment of rent (72 hour notices, tenant ledger, etc.)

Claims must be made no later than 30 days after the end of a tenancy. Claims to prevent eviction (where a tenancy is ongoing) may also be submitted. RentSmart Guarantee Fund administrators will verify damages in cooperation with the landlord and will process the request for Guarantee funds based on program guidelines and policies. RentSmart Guarantee Fund administrators will assess all landlord claims within five (5) business days and communicate a decision. 

We’re Here to Help

Project staff are available to answer questions about any part of the application, coverage, or claims process and guidelines. We are committed to helping tenants and landlords use the fund in the manner intended so wherever possible we help resolve any issues with applications or claims. 

Frequently Asked Questions for landlords

How do I know that the tenant in question is supported by the fund?

To ensure a tenant has eligibility under the program, call Toll-free: 833-333-7171 or email: info@rentsmartguarantee.org before signing a tenancy agreement with the tenant. Validation can be confirmed using the RentSmart Certificate Unique ID# found on the RentSmart Certificate of Graduation. Not all RentSmart Certificate graduates are supported by the fund. Please contact us to confirm eligibility for coverage.

Why should I rent to a tenant covered by the RSGF?

We have paired the RentSmart Certificate Course in tenant education with our pilot RentSmart Guarantee fund. This coverage will give you peace of mind when renting to a RentSmart graduate, knowing that they have undergone tenant education to learn how to find and respectfully maintain rental units and have the financial backing of the guarantee. The RentSmart Guarantee Fund will reimburse a landlord for eligible claims of up to $2,000 for unpaid rent, $5,000 of damages caused by tenants or their guests, or a combination of both up to a total claim amount of $5,000.

Do I have to evict a tenant to make a claim?

No, it is not necessary for a tenant to be evicted in order to make a claim. Claims to prevent eviction (where a tenancy is ongoing) may be submitted and will be considered. RentSmart Guarantee Fund administrators will verify damages in cooperation with the landlord and will process the request for Guarantee funds based on program guidelines and policies.

Can my existing tenancy be covered?

No. The purpose of this project is to incentivize landlords to provide access to housing for new renters that would otherwise have a difficult time with their applications due to lack of rental history and references. Therefore, this Fund covers only new tenancies with eligible participants of the project.

I have a unit for rent, can I apply for coverage?

We’re so excited to hear that you’re interested in joining the RSGF network. Please fill out this form here. We will connect you with tenants that are eligible for coverage under the Fund and looking for rental units.

How do I apply for a claim?

You can find the process here.

The tenant hasn’t paid rent, when can I file a claim?

As soon as you start having issues with the tenancy, please contact us. Many issues, like delayed rent payment, can be addressed early to prevent stress, frustrations and evictions. RSGF administrators will work together with landlords, support workers and tenants to problem solve and figure out solutions. We are committed to helping tenants and landlords use the fund in the manner intended so wherever possible we help resolve any issues with applications or claims. If the problem is not resolved, landlords may submit claims through our website.

I’m having problems with the tenant, who can I talk to?

As soon as you start having issues with the tenancy, please contact us. Many issues like delayed rent payment, can be addressed early to prevent stress, frustrations and evictions. RSGF administrators will work together with landlords and tenants to problem solve and figure out solutions.

What do I need to do to get coverage?

This coverage is part of a pilot project funded by Vancity Community Foundation, United Way and the Victoria Foundation. The pilot covers 45 tenants (30 in the CRD and 15 in the Lower Mainland) selected and supported by project partners. In order to get coverage, you’ll need to rent your unit to one of the 45 pre-approved tenants. Please contact us and we’ll connect you to eligible tenants. Once you have selected an eligible tenant, you’ll need to submit your application and documents to receive a formal approval.

I submitted my application, how do I know I’m covered?

Once the completed application is received, it will be reviewed within 2 business days. The landlord and tenant will receive an email notifying them of acceptance or declined coverage. Both landlords and tenants will receive a signed copy of the approved application by mail.

I submitted a claim, how long does it take?

RentSmart Guarantee Fund administrators will assess all landlord claims within five (5) business days and communicate a decision.

How long does coverage last?

Coverage lasts for 12 months from the date of approval. The tenant will receive an email to let them know when the coverage has elapsed.

Get in touch – Ask us a question.

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Office Location

211-611 Discovery Street,
Victoria, BC  V8T 5G4

Phone

(250) 388-7171

Email

info@rentsmartguarantee.org

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