MAKE A CLAIM

Guaranteed protection for you. Support for your tenant.

Making a Claim

Landlords can submit claims through our website or directly with community partners. A claim form can be found here, or in the info packet you receive from one of our partners. Guidelines for coverage, claims and reimbursement can be found here

A landlord must be prepared to submit supporting documents as part of the claim process: 

RentSmart Guarantee Claim Form

Any appropriate documentation to support the claim, including, but not limited to:

  • Move-Out Condition Report
  • Receipts or invoices for any repairs (required if requesting reimbursement for damages)
  • Written accounting statement reflecting tenant-owed expenses
  • Documentation of non-payment of rent (72 hour notices, tenant ledger, etc.)
Claims must be made no later than 30 days after the end of a tenancy. Claims to prevent eviction (where a tenancy is ongoing) may also be submitted. RentSmart Guarantee Fund administrators will verify damages in cooperation with the landlord and will process the request for Guarantee funds based on program guidelines and policies. RentSmart Guarantee Fund administrators will assess all landlord claims within five (5) business days and communicate a decision. 

RentSmart Guarantee Fund Claim Form

Fill out the RSGF claim form and submit the claim packet to RentSmart (mail or email) or with a Community Partner.

Landlords must file the claim within 60 days from the date the guarantee expires and/or the date the landlord takes back possession of the unit from the tenant, whichever occurs first. 

A max. of $5000 in reimbursement for eligible expenses.

We’re Here to Help

Project staff are available to answer questions about any part of the application, coverage, or claims process and guidelines. We are committed to helping tenants and landlords use the fund in the manner intended so wherever possible we help resolve any issues with applications or claims. 

Get in touch – Ask us a question.

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Office Location

211-611 Discovery Street,
Victoria, BC  V8T 5G4

Phone

(250) 388-7171

Email

info@rentsmartguarantee.org

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