Privacy Policy

Your privacy is important to us.

It is RentSmart Guarantee Fund’s policy to respect your privacy regarding any information we may collect from you across our website,, and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

This policy is effective as of February 3rd, 2020.


We know you must have a lot of questions! See the Landlords and Tenants pages for specific queries or the full FAQ.

Submit a claim

If you’re a landlord who is already part of our program and would like to submit a claim or learn more about the process.


For applications or to submit a claim form.

I am more confident and knowledgeable and more of a proud renter. The course helped me understand things from the landlords perspective and in turn I became a better tenant. Thank you so much, this course taught me a lot and definitely changed my life.

– RentSmart Participant

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Office Location

211-611 Discovery Street,
Victoria, BC  V8T 5G4


(250) 388-7171


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